accessibility

There will be dedicated accessible viewing areas for the main stage available for you and your companions if you require them. If you require access to the viewing areas on the day, please reach out to accessibility@kicksentertainment.com.au or email us through the form below.

We have areas dedicated to accessible parking, drop off and pick up for those who have a Mobility Parking Scheme permit. If you’ll require this on the day, please get in contact with us at accessibility@kicksentertainment.com.au or email us through the form below. If you don’t have a Mobility Parking Scheme permit but still have the need to access this dedicated area, please start a conversation with us through the previously mentioned email and we can work on figuring out a solution for you.

If you hold a valid National Companion Card and purchase a General Admission ticket to Spilt Milk House Party, you will receive a complimentary ticket for your companion or carer.

For Newcastle – Companion Card and Accessible bookings are available through Venue Box Office for most events, simply email admin@nec.net.au for bookings and enquiries.

For Perth & Gold Coast – Accessible tickets (including Companion Cards) can be purchasing by calling our Customer Service team on the Accessible Bookings line Monday-Sunday 9am-5pm AEST: 1300 446 925. This phone number is reserved for patrons with accessibility requirements and companion cardholders and cannot process any other ticketing requests. Accessible tickets both during presale and the general public sale period, can also be requested via Ticketmaster’s Submit a request – Ticketmaster Help. Please be sure to include your relevant presale code with your request if wanting to make a booking during the presale period.

Spilt Milk House Party is proud to be a part of the global Hidden Disabilities Sunflower network. The Hidden Disability Sunflower is a tool to voluntarily share that you have a hidden disability. By wearing a Sunflower, you’re just letting our staff know that you might need extra help, understanding, or just more time. You are welcome to use the dedicated accessible entry lane at the event if you prefer, where our staff are trained in the HD Sunflower scheme. If you have any questions about this, please email accessibility@kicksentertainment.com.au

What is a hidden disability? While some of us experience a disability that is visible, many of us have a non-visible disability that is not immediately apparent to others. These can be temporary, situational or permanent. They can be neurological, cognitive and neurodevelopmental as well as physical, visual, auditory and including sensory and processing difficulties. They also include respiratory, rare diseases and chronic conditions such as asthma, diabetes. 

We understand and recognise the need to take break from the sights, sounds and senses of a music event and are working towards creating a quiet space at the festival for those who require it. 

For more information, please email accessibility@kicksentertainment.com.au

Assistance and support animals, such as guide dogs, hearing dogs and medical alert dogs, are permitted inside Spilt Milk House Party. If you’ll be attending with your assistance animal, please let us know in advance through the form below or by emailing accessibility@kicksentertainment.com.au so we can best accommodate you and your service animal on the day.

If you need to bring in prescription medication to the festival, you’ll need to make sure its in its original packaging with the dispensary label matching the name on the ID of the ticket holder. Please bring your medication through the accessible lane on the day for the medical team to review. We advise only discussing your medication with the medical team. If you are talking to security or front entry staff, please ask them to direct you to the medical entry point.

If you have a pre-existing medical condition which you’d like us to know about, please contact our team at accessibility@kicksentertainment.com.au or through the form below to discuss how best we can accommodate you.