accessibility

There will be elevated viewing platforms at both Angove and Basquiat stage. If you require access to the viewing platforms, please reach out to accessibility@spilt-milk.com.au

We have areas dedicated to accessible parking, drop off and pick up. These areas will be restricted and to gain access you will need to have approval from us which you can request through emailing accessibility@spilt-milk.com.au, a requirement of requesting a spot is you must hold a valid Mobility Scheme Parking Permit.

If you hold a valid National Companion Card and purchase a General Admission ticket to Spilt Milk, you will receive a complimentary ticket for your companion or carer. Please reach out to accessibility@spilt-milk.com.au after you have purchased your GA ticket and include the following information:

• A copy of your valid National Companion Card
• Your Spilt Milk location & ticket order number
• The email address you used to buy the ticket
• The full name of your companion

Spilt Milk is proud to be a part of the global Hidden Disabilities Sunflower network. The Hidden Disability Sunflower is a tool to voluntarily share that you have a hidden disability. By wearing a Sunflower, you’re just letting our staff know that you might need extra help, understanding, or just more time. Our security and event staff team at Spilt Milk are trained to recognise the Hidden Disability Sunflower and assist where needed.

What is a hidden disability? While some of us experience a disability that is visible, many of us have a non-visible disability that is not immediately apparent to others. These can be temporary, situational or permanent. They can be neurological, cognitive and neurodevelopmental as well as physical, visual, auditory and including sensory and processing difficulties. They also include respiratory, rare diseases and chronic conditions such as asthma, diabetes. For more information on Hidden Disabilities Sunflower, head to https://hdsunflower.com/au/ 

We understand and recognise the need to take break from the sights, sounds and senses of a music festival and will have a quiet space at the festival which will be available for those who require it. If you have bought a ticket or are considering buying one, and you would like to utilise this space at the festival, email us at accessibility@spilt-milk.com.au so we can make your Spilt Milk experience a good one.

To access the quiet space, you will need to wear your Hidden Disability sunflower lanyard. If you don’t own one, you can purchase one here or email accessibility@spilt-milk.com.au to organise picking up a wristband which will also give you access to the space. We will try to accommodate everyone who requires access to the sunflower space but if we are at capacity, priority will be given to any one who has emailed in advance.

Assistance and support animals, such as guide dogs, hearing dogs and medical alert dogs, are permitted inside Spilt Milk. If you’ll be attending with your assistance animal, please let us know in advance, by contacting our team through the form below or at accessibility@spilt-milk.com.au to discuss how best we can accommodate you.

We recommend taking any medications before arrival, if you need to bring in prescription medication to the festival, please email accessibility@spilt-milk.com.au. You’ll need to make sure its in its original packaging with the dispensary label matching the name on the ID of the ticket holder. Please bring your medication through the accessible lane on the day for the medical team to review. We advise only discussing your medication with the medical team. If you are talking to security or front entry staff, please ask them to direct you to the accessible lane.

If you have a pre-existing medical condition which you’d like us to know about, please contact our team through the form below or at accessibility@spilt-milk.com.au to discuss how best we can accommodate you.