Event Day

Am I allowed to bring a glass into the event?

Glass of any kind is banned from the event. This includes but is not limited to glass water bottles, make up in glass containers and perfume bottles.

Am I allowed to bring sunscreen into the event?

You are allowed to bring in personal sunscreen, as long as it is in it’s original container and less than 100ml. Anything over 100ml won’t make it past security.

There will be heaps of free sunscreen at each first aid tent, with the Red Frogs and the info tents.

Are credit cards accepted? What about debit? Cash?

Bring your cards because no cash will be accepted by any food truck, bar or market stall. Spilt Milk is 100% cash free – it’s tap & go only.

Are e-cigs or vapes allowed?

As vapes and e-cigs contain liquids, they’re not allowed inside Spilt Milk.

Are tampons allowed into Spilt Milk?

Most definitely. There’s been some confusion about this previously and we want to make it abundantly clear that tampons, pads and menstrual cups are all allowed into Spilt Milk.

If you end up needing a tampon or pad once you’re inside the event, our first aid partners will have free sanitary items available to you. Just find them on site at the First Aid points via our map to pick some up.

If you’re having any problems regarding the above on the day, feel free to call our Good Vibes hotline, which is available on the day of the event.

Are there disabled amenities?

The event is fully accessible, with accessible toilets available. Contact Spilt Milk HQ for more info.

Are walkie talkies allowed?

Unfortunately walkie talkies are not allowed into Spilt Milk as they can interfere with emergency services communications.

Can I bring a sign or totem?

Nope. Be your own totem. We believe in you.

Can I bring in my own alcohol?

No, nope, no.

Can I bring in my own food?

You can if you need to. We do provide you with an extensive variety of food options that cater for most dietary requirements (vegan, dairy free, gluten free, vego etc).

There will be something for every palate and you may just try something so good, you’ll go back for thirds.

Can I bring liquids into Spilt Milk?

Nope, no liquids are allowed in.

Can I bring make up into Spilt Milk?

Yas qween. You can bring your make up in so long as it isn’t in a glass container. Any glass containers will be confiscated at the gates. If it’s a cream, it’ll need to be less than 100ml.

Can I bring my aerosol deodorant into Spilt Milk?

Nope. Not because we love your natural musk, but because all aerosols are banned from the event. Roll on and stick deodorants are fine, so long as they are under 100ml and not in glass or metal containers

Can I bring my camera?

Small still cameras are totally fine, but any professional still cameras or video and audio recording devices, including GoPros and drones aren’t allowed in.

Phones are of course, totally fine. Leave the other stuff at home and just enjoy the show!

Can I bring my water bottle to Spilt Milk?

We strongly encourage you to bring a reusable water bottle to Spilt Milk! (#savetheplanet)

We have multiple water stations for you to access throughout the day to fill it up and stay hydrated.

Please note, the water bottle needs to be completely empty of liquids upon entry and it must not be made out of glass or metal.

Can I bring tampons in?

Most definitely. There’s been some confusion about this previously and we want to make it abundantly clear that sealed tampons, pads and menstrual cups are all totally and unconditionally allowed into Spilt Milk.

If you end up needing to find a tampon or pad once you’re inside Spilt Milk, our first aid partners will have free sanitary items available to you. Just find them on site at the First Aid point via our map to pick some up if required.

Having problems on the day? Feel free to call our Good Vibes hotline, which is available on the day of the event for you.

Can I get water on site? Are there free water refill stations?

There will be lots of water stations around the site and at the bars. Bottles can be purchased or you can bring in a plastic empty bottle to reuse and help the environment.

Can I leave and come back in?

There are strictly no pass-outs during Spilt Milk. Please plan ahead, because once you’re in, you’re in!

Be sure to pack everything you think you’ll need in a bag 20cm x 30cm (around the same size as A4 paper).

Can I smoke in the festival?

You can only smoke in the designated areas. Keep non-smokers in mind and don’t smoke anywhere but those designated areas.

Can I use pay pass or my credit card on site?

Yep, we’ll only be accepting card! We’re 100% tap and go, so no cash. Bring your cards or smart phone wallets.

Is there a cloakroom?

Yes there is a cloak room on site! Check the site map closer to the event for the location.

Is there a map?

Sure is! We’ll be releasing the map for you a week or two before the show.

We can send you a copy as soon as it’s live, just make sure you’ve signed up here.

What market stalls will be there?

All the good ones! Don’t stress, there will be eco-friendly glitter and more goodies. We’ll be able to tell you all about closer to the date.

What size bag can I bring?

Bags are limited to 20cm x 30cm (around the same size as A4 paper) and one per person for security reasons.

Anything bigger won’t be allowed into the festival.

What time does the festival start?

Spilt Milk kicks off at 11am on Saturday November 23.

There will be some amazing artists on from the very start, so get down early to make the most of your day!

What’s the best time to arrive?

The doors open at 11am and there will be some epic artists playing at the start of day. Get down early to make the most of it!

Best to start planning as soon as the set times are out, sign up to get them straight to your inbox here

Where is the taxi/Uber pick up and drop off?

There will be drop off and pick up areas across from Commonwealth Park near Corkhill Street. They’ll be listed on the map, so make sure you’ve signed up to our newsletter to get it emailed directly to you when it’s live.

General

Am I guaranteed a ticket if I get a code?

Yep! If you get a code then you are guaranteed up to two tickets, as long as you purchase from Moshtix before the code self destructs at 11pm Sunday June 9.

Can I use my Homegrown code more than once?

Unfortunately not! Each code is completely unique, and will only work for one transaction. Make sure you use the code as soon as you collect it, as when the clock strikes 11pm it’ll self-destruct.

Direct Debit Terms
  1. In selecting the “Time to Pay’ tick box in the online signup process, you authorise us to arrange for funds owing on your account to be debited from your nominated credit card in amounts and at intervals as advised by us to you and your financial institution.
  2. We’ll give you at least 14 days’ written notice of any changes to these Direct Debit Terms. We will send notices electronically to your email address as provided to us. Any notice will be deemed to have been received on the third business day after emailing or posting. This notice will state the new amount, frequency, next drawing date and any other changes to the terms.
  3. If your direct debit is returned or dishonoured by your financial institution, we’ll send you an email requesting immediate payment. Any fees levied to you by your financial institution or incurred by us in respect of the above will be payable by you.
  4. Unless agreed in writing with you otherwise, your account details will be kept confidential except that information may be provided to our financial institution to initiate the drawing to your nominated account, or in connection with a claim of an alleged incorrect or wrongful withdrawal.
  5. You are responsible for ensuring that you have sufficient credit available on the nominated credit card by the scheduled drawing date to allow for withdrawals in accordance with your purchase of tickets by instalments.
  6. If you believe that a withdrawal has been initiated incorrectly, call us on 1300 438 849
  7. or contact your financial institution. You’ll receive a full refund of the withdrawal amount if we can’t substantiate the reason for the drawing.
  8. You can cancel your Direct Debit Request in by emailing help@moshtix.com.au or by calling 1300 438 849. You need to allow three business days for these changes to take effect.
Do I have to have a PayPal account to buy tickets?

You can’t use PayPal to buy tickets. You can use your Visa or MasterCard through the portal without needing an account.

Do I have to print my ticket or can it be on my phone?

Phone is good to go, unless your screen is smashed to smithereens – then you should definitely bring a printed copy 😉

Do I have to wear shoes to Spilt Milk?

Yes, we strongly recommend wearing shoes to Spilt Milk. We are a green field event, with a lot of grounds to cover throughout the day. Closed in shoes like sneakers are always your best bet.

Does ‘+BF’ mean I can bring my bestie for free?

Unfortunately, not. The ‘bf’ after the ticket price means ‘plus booking fee’, not ‘plus best friend’.

Does my name need to be on my ticket?

The name on your ticket needs to match your current photo identification to gain entry into Spilt Milk. Names on tickets will be checked to match your ID at the entry point.

How can I buy tickets to Spilt Milk?

Tickets can only be purchased from Moshtix. If you see Spilt Milk tickets being sold anywhere else, they’re definitely lying to you.

We suggest creating a Moshtix account before tickets go on sale, so you can keep track of confirmations and it will save you time when buying your tickets. It also makes it easier if you need to change names or re-send the ticket to yourself down the track.

How can I check how much I have owing on my time to plan?

Please get in touch with Moshtix Customer Service or by calling 1300 GET TIX (438 849). The team is available Monday-Friday 9am-7pm (AEST) and 9am-5pm Saturdays.

How can I get a code to unlock the Homegrown tickets?

Codes are only available from the Spilt Milk pop ups on Sunday June 9. You’ll need to come to the pop up with your proof of address to show us, and in exchange you’ll get a unique code that will unlock two Homegrown tickets.

The locations are:

RYE CAFE, BRADDON – 10AM, SUNDAY, JUNE 9

HOP TEMPLE, BALLARAT – 5PM, SUNDAY, JUNE 9

HANDLE BAR, BENDIGO – 5PM, SUNDAY, JUNE 9

THE GEELONG  HOTEL, GEELONG – 5PM, SUNDAY, JUNE 9

 

How do I become a food vendor?

Most of the spots have been filled, but you can send an email to hello@kicksentertainment.com.au for consideration.

How do I bring in my medication?

If you need to bring in prescription medication to the festival, you’ll need to make sure it is in its original packaging with the dispensary label.

The name on the label must match the ID of the ticket holder.

First aid tents will have most over-the-counter medication available such as Panadol, aspirin, antihistamines as well as sanitary items for you to access inside the event. You can find their locations on the official Spilt Milk map released closer to the date.

How do I get from Canberra airport to the city?

The airport is just 7km from the city centre, which means you can be kicking back and relaxing at your pad in 10-15min. Here’s the best way to get there;

Bus: Transport Canberra runs regular ACTION bus services (route number 3) from the airport terminal to the city bus station. Check the timetable for more details. Payment can be made on the bus.

Cab: the taxi rank is located centrally on the ground floor of the terminal building, just a short walk from the baggage hall.

Rideshare: Uber operate from the airport. You’ll be picked up from the Express Pick-Up car park. Express Pick-Up has a dedicated lounge adjacent to the carpark where you can wait for your ride.

Parking: got a friend picking you up? Get to the Express Pick-Up carpark to meet them.

Hire car: the best transport option in Canberra is to hire a car so you can see all the sights. There are several car rental companies located at the airport, details here.

Limousines and car services: if you’re a baller, all the car services can be found here.  

How do I get from Melbourne airport to the city?

If you’re coming into Melbourne airport, the best way to Ballarat will be booking a bus with Ballarat Airport Shuttlebus. They have buses leaving every hour during the week which only takes an hour and a half to get you there. Otherwise from the airport you can catch the SkyBus to Southern Cross Station and train it to Ballarat from there.

How do I get to Ballarat?

Depends where you are coming from! We have a comprehensive guide to getting to Ballarat right here!

How do I get to Canberra?

There are a variety of ways which you can get yourself to ACT if you live out of state. Check out our guide here.

 

How far in advance of the event / how close to the event can I re-sell tickets?

Those intending to offer their unwanted event tickets for SALE may do so from the 12th September to Friday 15th November however, we encourage you to list your unwanted tickets for resale as early as possible, to ensure the best possible chance of having them sold before the end of the resale period.

No refunds, exchanges, or resales can be made after the close of the resale.

How many codes can I pick up at the pop up?

Codes are strictly limited to one per person. Each code will unlock two Homegrown Spilt Milk tickets on June 9 until 11pm, after then the codes will self destruct.

How many tickets can I buy in one transaction?

In the resale, you will only be able to purchase a maximum amount of 6 tickets per person where available.

How many tickets can I buy?

You can purchase up to 6 tickets in the general sale, and up to 6 tickets in the pre-sale. If all the tickets are listed under one name, you must arrive at the same time.

How many times can I use my Homegrown code?

The codes will be valid until 11PM Sunday 9th June.

The moment you enter the code into moshtix it is counted as one use & won’t work again. Make sure you only enter the code once you’re ready to purchase.

How much are tickets?
  • 1st Release: $119.95 +bf
  • 2nd Release: $129.95 +bf
  • 3rd Release $139.95 +bf
  • Sitting Pretty $299.95 +bf
How much will a Homegrown ticket cost?

Homegrown tickets will be $119.95 + bf each, the same price as 1st release tickets.

I am over 18 but don’t have photo ID, but I definitely look over 21. Will I be able to get in?

Even if you’ve got a government issued seniors card, you will be ID checked at the Spilt Milk gates as we are a licensed venue. You’ll need valid Australian Government issued photo ID for entry otherwise you’ll be denied.

I am travelling from interstate, what’s the best way to get to Ballarat

There are a variety of options depending where you’re coming from! The closest airport is in Melbourne, and there is train station with rural and interstate connections as well as bus companies doing regular trips to and from the Ballarat. Getting the crew together for a #roadtrip is always fun, take the time to spend some extra days in Ballarat and make a weekend out of it.

We’ve got a complete and comprehensive guide of options on getting to Ballarat here.

I am travelling from interstate, what’s the best way to get to Canberra?

There are a variety of options depending where you’re coming from! There is an airport close to the city, train station with connections to Melbourne and Sydney, as well as multiple bus companies doing regular trips to and from the capital. Getting the crew together for a #roadtrip is always fun, take the time to spend some extra days in Canberra and make a weekend out of it.

We’ve got a complete and comprehensive guide of options here.

I am under 18 years of age, can I come to Spilt Milk?

Unfortunately not, Spilt Milk is strictly an 18+ event.

I am under 18, can I get a Homegrown ticket?

Spilt Milk is a strictly 18+ event, therefore only those who will be 18 on event day will be able to get Homegrown tickets. Age will be checked at the Spilt Milk Homegrown pop up.

I can’t find my ticket.

To help stop scalping we won’t be sending out tickets until July 8th. If you can’t find your ticket in your inbox after then, you can log into your Moshtix account and resend it to yourself here.

Tried this, but still hasn’t solved your problem? Reach out to the ticket gods Moshtix over here

I can’t get there on time, will I still get a Homegrown code?

As Spilt Milk is a sell-out event we cannot guarantee tickets will be available after homegrown starts. To increase your chances of getting the tickets, make sure you’re at the pop up early.

I can’t go to Spilt Milk anymore, can I get a refund?

Tickets are non-refundable (see T&C’s), once purchased.

I can’t go to Spilt Milk anymore, can I resell my ticket?

We will be offering a free resale facility through Moshtix. If you can no longer attend, you’ll be able to put your ticket up for sale through Moshtix, for another fan to purchase. Resale facility dates will be announced soon, with reissue closing at 8am on Thursday 1st of November.

I can’t make it, can my friend get a code for me?

Anyone who can prove they live locally and will be 18 years old by the festival can collect a Homegrown code at the pop up, but the codes are strictly limited to one per person. As long as your mate lives locally and is happy to share their other ticket, they are more than welcome to come down to get one.

I have a photo of my passport/ID, that’ll be fine, right?

Nope, photos, photocopies or jaw dropping illustrations of your ID will not be accepted. Valid and current proof of ID is needed to gain entry, otherwise you’ll be left on the wrong side of the fence. This includes current Australian driver’s licence, government issued passports or Australian government-issued proof of age cards.

I have allergies, can I bring my medication in?

If you need to bring in prescription medication to the festival, you’ll need to make sure it is in its original packaging with the dispensary label. The name on the label must match the ID of the ticket holder.

First aid tents will have most over-the-counter medication available such as Panadol, aspirin, antihistamines as well as sanitary items for you to access inside the event. You can find their locations on the official Spilt Milk map released closer to the date.

If you have an epi-pen you will need to bring your medical certificate from your doctor with you to the event. Upon entry you will need to make yourself known to the entry gate medical staff who will review your documents and medication.

I have to drive to the festival, what are the best directions?

Have you been voted the deso for the day? Firstly, your friends owe you. Secondly, you can drop off at the designated drop off/pick up zone. If you’re attending as well there is going to be day parking run by a local charity for a gold coin donation in Victoria Park.

There’s a lot of road closures around the event, so make sure you take it slow and be aware some roads won’t be accessible as per normal.

I have to drive to the festival, what’s the best directions?

Have you been voted the deso for the day? Firstly, your friends owe you. Secondly, you can drop off at the designated drop off/pick up zone.

There’s a lot of road closures around the event, so make sure they take it slow and be aware some roads won’t be accessible as per normal. Do not stop on Commonwealth Avenue this will be manned by police and you could get fined.

I haven’t received my ticket.

Don’t stress. Tickets are being kept safe and sound at Moshtix HQ and will be sent out to your email address at 8am 8th of July. If it’s not in your inbox after that time, check your spam or get in touch with Moshtix

I put my ticket up for resale, how do I know if it’s been sold?

You can check the status of your tickets offered for resale by logging in to your Moshtix account and viewing your tickets.

Ticket Statuses:

Valid – Your ticket is valid for entry and has not been listed for resale or reissued.

Pending Re-Sale – Your request to re-sell your ticket has been received and your ticket is waiting to be purchased by another buyer.

Re-sold Ticket – Your ticket has now been re-sold to another fan. Your initial purchase will be refunded back to the credit card you used to originally purchase your ticket, less booking fees, and your ticket is no longer valid for use.

You will be notified via email once your ticket has been re-sold and purchased by another customer. You will also receive a refund notification via email, however, the funds may take 5 business days to appear on your credit card statement used for the purchase.

I want to write a story prior to Spilt Milk, who do I contact?

Contact hello@kicksentertainment.com.au for interview and image requests.

I’m not nearby on June 9, but I definitely live there. Can I still get a Homegrown ticket?

Unfortunately the codes are only available on June 9 from the Spilt Milk pop ups. If you’re not going to be around, you’ll need to call in some favours to get someone else to collect it. You can still sign up to make sure you receive the other pre-sale code here.

I’m not on the waitlist, how do I buy one of the resale tickets?

Anyone can access the tickets that become available in the resale from 19th of September.

The waitlist was created for Spilt Milk fans who missed out on tickets in June and will get first access to any available tickets on the 19th of September.

I’m vegetarian/vegan/kosher/gluten-free/dairy-free! Will there be food for me?

We have a huge lineup of excellent food vendors and restaurants who will cater for most dietary requirements. We’ll have more details on exactly what’s available in the coming weeks.

I’ve got some flares, fireworks and sparklers I want to bring along – is that cool?

It’s a hard no. Leave the fireworks and shiny lighty up things to the professionals.

I’ve got some more questions about disabled access, who can I contact?

Get in touch with Spilt Milk HQ at hello@kicksentertainment.com.au

I’ve got the code, how do I use it?
  1. Head to the buy tickets here for Ballarat or here for Canberra.
  2. Enter the code on your card into the special offer code box on the Moshtix website. Your code will only work once, so make sure you’re ready to purchase when you’re entering your code. 
  3. Enter the details for you (and your mate), make sure the names on the ticket match your photo ID
  4. Proceed to payment
  5. Clear your diary, you’re going to Spilt Milk!
I’ve still got a bunch of questions about tickets – HELP!

Contact Moshtix for any other ticket-related questions.

Is Ballarat better for Uber or Taxi’s

Why not both? There are two different taxi companies in Ballarat, and you can use Uber in the exact same way as you would at home. The taxi companies in Canberra are:

Is there a fee to reissue a ticket?

There is a $20 fee to reissue tickets and the resale facility is free for sellers.

Is there a ticket limit?

Yes there is! Only one unique code will be given per person. Each code can unlock two tickets. If you need more tickets, you’ll have to bring more friends.

Is this an accessibility-friendly festival?

Yep, check the details here.

Is this an accessibility-friendly festival?

Yep, check the details here.

Is Viagogo legit?

Real talk, Viagogo is a oh-no-no. Although it may look legit and the technology seems sophisticated, Viagogo is NOT a Spilt Milk official ticket seller. Never has been, never will be. Don’t be fooled by the Google ads.

Viagogo sells two different types of illegitimate tickets:

  • Fake tickets
  • Legit tickets that have been sold to multiple people, with no way of knowing how many times it has been sold.

The Spilt Milk ticketing team cannot and will not accept tickets purchased on Viagogo (or any third-party ticket seller). Viagogo also sell the tickets at extremely inflated prices, with booking fees that are often $100+.

Viagogo isn’t the only culprit, with other sites including Queen of Tickets, eBay and even Facebook. Moshtix is the only ticket outlet to buy Spilt Milk tickets, so we suggest signing up for an account or if you already have one, and getting your logins at the ready.

Lost something?

Lost items will be at the Info Booth throughout the day and then handed over to the local police as soon as Spilt Milk finishes.

After the event all lost property has been handed over to ACT Lost Property for processing. From Wednesday 27 November you can contact the team there to see if they have your item and organise collection.

  • Exhibit Management Centre
  • (02) 61332111
  • 86 Vicars Street
  • Mitchell ACT 2911
Lost something?

Lost items will be at the Info Booth throughout the day.

After the event all lost property will be handed over to the Local Ballarat Police for processing. From Wednesday 4 December you can contact the team there to see if they have your item and organise collection.

  • Ballarat North Police Station
  • (03) 5331 2816
  • 734 Norman Street
  • Invermay Park, 3350, VIC
What access do I have as media?

Generally media will have access to the pit at each performance stage for the first three songs of each artist. Some artists do not allow pit access to media. Strictly no flash photography and media must follow the direction of security and event staff at any given time otherwise your pass may be removed. There is absolutely no backstage or side of stage access. Access can change at any time and without notice.

What can’t I bring into the festival?

Banned Items List Spilt Milk 2018

  • Bags larger than 20cm x 30xm
  • Alcohol
  • Illegal substances
  • Weapons of any kind
  • Glass of any kind (including perfume bottles)
  • Cans and aerosols
  • Liquid of any kind
  • Creams over 110mL (this includes sunscreen over 110mL)
  • Make-up in glass containers (anything not in glass is OK)
  • Prescription medication without the label showing your name that matches your ID
  • Over the counter medication
  • Metal bottles
  • Video and audio recording devices, including GoPros & drones (other than mobile phones)
  • Professional still cameras (small cameras ARE allowed, fits in your pocket? Its OK!)
  • Strictly no animals (with the exception of service or assistance animals, such as guide dogs)
  • Promotional material of any kind including flags
  • Vapes & E-Cigs
  • Animals (service animals are okay)
  • Umbrellas (please use a plastic poncho or a raincoat instead)
  • Any items determined as dangerous by Security or Event Staff.
What can’t I bring into Spilt Milk?

You can take a look at our complete banned items on our website.

Still not sure what you can’t bring in? Take a read of our FAQ’s or contact us directly.

What do I need to bring to get a Homegrown code?

Make sure you bring your ID or driver’s licence to prove your local address, or your student card. You’ll need to prove you live in the region to collect your code.

What does the resale service cost?

The resale facility for sellers is free. If your ticket is then sold through Moshtix your ticket will be cancelled and the original amount paid for the ticket, less booking and transaction fees will be refunded to the credit card used for the original purchase. You will be notified via email once the refund for a resold ticket has been processed.

What happens if my tickets don’t sell?

If your ticket remains unsold after the end of the resale period on 5pm Friday 15th November, the ticket remains valid and is deemed the property of the original ticket holder, who will still be able to use the ticket should they still be able to attend the festival. Spilt Milk tickets are not refundable unless purchased by another fan, so any ticket refund is not guaranteed.

What if I’m getting dropped off in a private bus?

Well aren’t you lucky! If you and your friends have gone in together on a private bus, there will be a private bus drop off and parking zone located within Victoria Park.

What if I’m getting dropped off in a private bus/stretch hummer/limo?

Well aren’t you lucky! There will be drop off and pick up areas close by, but you’ll need to wait for the map to be released.

Check back closer to the festival.

What if I’m not the original purchaser?

Tickets can only be offered for resale by the original purchaser of the tickets. If you are a ticket holder and wish to offer your ticket for resale, you will need to arrange the resale of your ticket with the original purchaser of the tickets whose Moshtix account was used for the purchase.

What if my credit card has expired or been cancelled since the original purchase?

If your credit card has been cancelled or expired since you originally purchased the tickets you will receive an email asking you to contact Moshtix Ticket Support. Ticket Support will ask for your bank details and will arrange a manual refund into your bank account. This can take up to 2 weeks for the refund to be processed.

What is Commonwealth Park like for getting around?

Commonwealth Park is a semi-flat site with wide open grasslands and many gravel footpaths.

The Angove and Basquiat stages are natural amphitheatres.

What is Victoria Park like for getting around?

Victoria Park is a large flat site with wide open grasslands and many footpaths.

What should I do about typos in my name?

If there is a small typo (i.e. Smiht instead of Smith), you’ll be fine, but anything more than two letters will require a change through Moshtix. Reissue opens from 8am Thursday 1 August and closes 9am Saturday 30 November, so make sure you change it before then.

What time do I need to be at the Spilt Milk pop up to get a code?

Codes will be distributed at 10am in Canberra and 5pm in Ballarat, Bendigo and Geelong, but we recommend getting there early to line up as there are a limited amount available and they will go fast. Codes are strictly limited to one code per person and we have a limited allocation that won’t last long!

What time does the festival end?

The event ends when the final acts have finished at 11pm.

What time does the festival start?

Spilt Milk kicks off at 11am on Saturday November 30.

There will be some amazing artists on from the very start, so get down early to make the most of your day!

What will the weather be like?

We’re good, but we’re not weather psychic good. Spilt Milk takes place rain or shine so make sure you check the weather the day before and plan to bring your hat/poncho.

Best to triple check with the weather gods a few days beforehand.

What’s included with my ticket?

Your ticket gives you entry to Spilt Milk plus a free bus ride to central points around Canberra after the show.

What’s included with my ticket?

Your ticket gives you entry to Spilt Milk plus a free bus ride to central points around Ballarat after the show.

What’s Spilt Milk’s drug policy?

Illicit substances are not welcome at Spilt Milk. Local police and their dogs will be in attendance.

What’s up with Sitting Pretty tickets?

VIP, baby! Sitting Pretty gets you priority access at the gates, access to your own bar with comfy seating, excellent views of the Angove stage, plus fancy toilets, cloakroom and a couple of other surprises.

What’s with the bats?

Commonwealth Park is home to bats, so if you see any, don’t touch them! They carry an infectious disease which is a big no-no for humans. If you come across one, please advise the closest security ASAP.

What’s your companion card policy?

To request a Companion Card ticket, please email hello@kicksentertainment.com.au with the following:

  • Scanned copy of the companion card
  • Name and DOB of the carer
  • Ticketholder information: full name, email address and confirmation number
When can I use the code?

The code is valid as soon as you get it until 11pm Sunday 9th June, so make sure you use the code as soon as you get it! The codes will not work after 11pm on Sunday.

When do I get my money back?

Refunds are not guaranteed and you will only get your money back if your ticket is purchased by another fan. Until they are re-sold, the tickets remain your property and no funds are owed to you. If your ticket gets purchased by another fan, we will refund the original ticket price (less booking fees) to the original credit card used to purchase. Should your ticket remain unsold at the end of the resale period, the ticket remains valid for your use by the original ticket holder.

When will I be able to find the Spilt Milk profile on Tinder?

The profile will be active from 2pm Wednesday June 12. Make sure you get swiping straight on 2pm as the ticket allocation is strictly limited!

When will the map and set times be released so I can plan my day?

Set times and map will be dropped a couple of weeks before the show.

We can send you a copy directly, just sign up to our mailing list on the home page.

Where are the Homegrown Pop Ups on June 9th?

The locations are: 

RYE CAFE, BRADDON – 10AM, SUNDAY, JUNE 9

HOP TEMPLE, BALLARAT – 5PM, SUNDAY, JUNE 9

HANDLE BAR, BENDIGO – 5PM, SUNDAY, JUNE 9

THE GEELONG  HOTEL, GEELONG – 5PM, SUNDAY, JUNE 9

Where are the Set Times?

They will be available a couple of weeks before the event day! Sign up to our newsletter here to be the first to know.

Where can I find the resale tickets?

If resale tickets are available you’ll find them on the Spilt Milk ticket page here. Tickets will appear on the page as they are made available by sellers. We are not able to confirm when or how many tickets will be made available. The resale closes on 5pm Friday 15th November so keep checking back in until that date to see if your preferred ticket becomes available.

Where can I park my car?

We don’t encourage driving because Spilt Milk isn’t set up for parking.
If you’ve drawn the short straw, the closest parking is at Civic Pool which is a ten minute walk to front entry gates. Civic Pool is located on the corner of Constitution Ave and Allara St, Canberra City.

Make sure you’ve got the right parking ticket for the day – there’s nothing worse than coming back to a fine to put a downer on the day! Don’t throw away your precious festival time by trying to drive to Commonwealth Park as there are a ton of road closures that mean you’ll be stuck in traffic when you should be on the dance floor.

 

Where can I park my car?

Have you been voted the deso for the day? Firstly, your friends owe you. Secondly, there is going to be day parking run by a local charity on the day for a gold coin donation in Victoria Park.

There’s a lot of road closures around the event, so make sure you take it slow and be aware some roads won’t be accessible as per normal.

Where can I stay in Ballarat

Check our recommended list of accommodation on our website here, as well as the Visit Ballarat website.

Airbnb and stayz.com.au are also available, and you might find something to suit there! We recommend booking your accommodation as soon as you secure your ticket as hotels will sell out.

Where can I stay in Canberra?

Check our recommended list of accommodation on our website here, as well as Visit Canberra.

Airbnb and stayz.com.au are also available in the city, and you might find something to suit there! We recommend booking your accommodation as soon as you secure your ticket as hotels will sell out. 

Where do I collect my media pass?

Accreditation will be available from the express entry line at the front gate. Upon collection you will be required to sign a release form.

Forms must be signed in order to receive your accreditation.

Where is the nearest train or bus stop?

The nearest bus stop is right on Commonwealth Park’s doorstop. There will be regular buses leaving the city stops, check out our best ways to get to Spilt Milk.

Canberra’s only train station is in Kingston, which is about 25min away from the site. The trains aren’t as regular as other cities, so we recommend using the bus to get to and from Spilt Milk.

Where is the nearest train or bus stop?

The nearest bus stop is right on Victoria Parks doorstep on Sturt Street. There will be regular buses leaving the town centre stops, stay tuned for more details.

Ballarat train station is in the town centre and Wendouree train station are both about a 25min bus ride to the site. The trains won’t be as regular as the buses on the day, so we recommend using the buses to get to and from Spilt Milk.

Where is the taxi/uber pick up and drop off?

The taxi and uber drop off zones will be along Victoria Park on Gillies Street. They’ll be listed on the map when it’s released as well so make sure you’ve signed up to our newsletter to get it emailed directly to you when it’s live.

Where is the venue

Spilt Milk is on the beautiful parklands of Ballarat. Located within Victoria Park, this beautiful space is full of shade, natural amphitheatres and plenty of space for dancing.

Where is the venue?

Spilt Milk is on the tree-lined shores of Lake Burley Griffin in Canberra. Located at Commonwealth Park, this beautiful space is full of shade, natural amphitheatres and plenty of space for dancing.

Who can apply for media accreditation?

Media accreditation will be given to approved members of the media who represent recognised media organisations.Freelance journalists and photographers will be considered for accreditation if working on behalf of a media organisations. Freelance applications will be referenced with editors/producers. Social media influencers will be considered on a case-by-case basis.

Who can buy a Homegrown ticket?

We’re giving it back to the locals in 2019 and created the Homegrown tickets for Spilt Milk fans who live in the ACT and surrounding areas. If you’re able to prove you live in one of the below locations, or can show a current student ID for an ACT campus, you’ll be eligible to collect a code to unlock the Homegrown tickets.

  • ACT
  • Queanbeyan
  • Murrumbateman
  • Brindabella
  • Jerrabomberra
  • Burra
  • Michelago
  • Gundaroo
  • Sutton

Not from one of the above locations? You can still get in early via the Spilt Milk pre-sale, just make sure you’ve signed up to the mailing list before June 12th to get the code here.

Who can buy a Homegrown ticket?

We’re giving it back to the locals in 2019 and created the Homegrown tickets for Spilt Milk fans who live in Ballarat, Bendigo, Geelong and surrounding areas. If you’re able to prove you live in one of the below locations, or can show a current student ID for a regional VIC campus, you’ll be eligible to collect a code to unlock the Homegrown tickets.

  • Ballarat
  • Geelong
  • Bendigo
  • Surrounding Regional Towns

Not from one of the above locations? You can still get in early via the Spilt Milk pre-sale, just make sure you’ve signed up to the mailing list before June 12th to get the code here.

Why can’t I sell my Moshtix ticket anywhere else?

Your ticket has your name on it, which means it is strictly non-transferable to another person. Any ticket sold by any means other than Moshtix official resale facility will be invalid for use as the name of the ticket holder will not match the Moshtix database. Tickets re-sold, or offered for resale, in an unauthorised manner may also result in all tickets in the order being cancelled without refund, along with all ticket holders being refused entry to the venue. This includes tickets offered for resale via online third party websites, such as Facebook, Viagogo and Gumtree.

Will there be a lost and found where I can look for my missing stuff (keys, wallet, mobile, dignity, etc.)?

If you lose your stuff during the event you can go to the Info Booth.

Anything found will be handed in there while the festival is running. After the show is over, all of the lost property will be handed over to the local police. Contact ACT Lost Property, 86 Vicars St, Mitchell.

Please call 02 6133 2100 to check your stuff is there before visiting

Will there be a lost and found where I can look for my missing stuff?

If you lose your stuff during the event you can go to the Info Booth.

Anything found will be handed in there while the festival is running. After the show is over, all of the lost property will be handed over to the local police.

Contact the Ballarat North Police Station, 734 Norman Street, North Ballarat. Just make sure you give them a call on (03) 5331 2816 to check your item is there before popping in.

Will there be an afterparty?

‘Course! Keep an eye on Facebook for the details as they’re announced

Will there be ATMs on site?

Spilt Milk is 100% tap & go so no cash cash money is required, Just tap & go!

Will there be charging stations, so I can take a heap of selfies and not worry about my phone dying?

Yes! There will be charging stations available on site near the market stalls.

Will there be first aid or medical services on site?

There will be two first aid tents on site at Spilt Milk. They’ll have paramedics, medication and you can find them on site via the map or by looking for the large signs with red crosses on there. The excellent Red Frogs crew will also be around to give you a helping hand.

 

Will there be gender-neutral restrooms?

Yes, check the map when it’s released for locations.

We can email it to you as soon as it’s ready, just sign up here.

Will there be lockers available on-site?

No lockers, but there will be cloakrooms available for you to use.

Will there be merch on sale?

You’ll be able to grab artist and Spilt Milk merch from the merch tent as well as online before and after the day. Stay tuned for more details by signing up here.

Will there be shade?

Plenty! But bring your hat and utilise the free sunscreen from first aid and the info booth to stay extra sun safe.

Will you be posting set times in advance?

Set times will be released a week or two before the big day.

Want us to send the set times directly to you as soon as they’re released? Make sure you sign up here.

Your Ticket Timeline
Ballarat Homegrown Local Sale – 5pm Sunday 9th June
Bendigo Homegrown Local Sale – 5pm Sunday 9th June
Geelong Homegrown Local Sale – 5pm Sunday 9th June
Pre-sale On-Sale – 8am Wednesday 12th June
General On-sale – 8am Thursday 13th June
Ticket re-sale opens for sellers – 8am Monday 8th July
Ticket re-sale opens for purchasers – 8am Thursday 11th July (with waitlist resale code)
Reissue facilities open – 8am Thursday 1st August
Ticket re-sale closes – 5pm Friday 1st November

Working & Volunteering

Are you hiring staff or volunteers for Spilt Milk?

Think you’ve got mad event skills? Fancy yourself a bit of a bar ninja? Apply here for a volunteer position with the Spilt Milk team. Applications for bar staff and event staff with Kicks are now open as well, you can apply for those over here.

Can my band play at Spilt Milk?

There will be a  Triple J Unearthed x Spilt Milk competition coming closer to November so keep an eye out! You’ll be able to upload your music for the chance to land yourself a spot on the Spilt Milk stage.

How can I volunteer at Spilt Milk?

We are currently accepting volunteer applications for Spilt Milk 2019. Think you’ve got the stuff to help make festival magic? Send your application through here

Resale

Can I buy my friends tickets in the resale?

Sellers cannot nominate a preferred purchaser. Returned tickets go into a general ‘pool’ available for purchase by other, unknown persons.

Can I nominate a friend to purchase my unwanted ticket?

Sellers cannot nominate a preferred purchaser. Returned tickets go into a general ‘pool’ available for purchase by other, unknown persons.

Can I resell my ticket?

You can resell your ticket through our official resale facility on Moshtix for free. We STRONGLY recommend you do not attempt to buy a ticket from anybody unless it’s via the resale system on Moshtix, where tickets will be resold at the original sale price subject to availability.

  • Ticket re-sale opens for sellers – 8am Monday 8th July
  • Ticket re-sale opens for purchasers – 8am Thursday 11th July
  • Ticket re-sale closes – 5pm Friday 1st November
Can I sell my ticket on Facebook?

Selling tickets through any third party website goes against the Spilt Milk ticket T&C’s. If you need to sell your ticket, you can do so through the official resale system via Moshtix. Any tickets found to be sold on Facebook will be cancelled, and posts advertising tickets will be removed.

Can I sell the tickets at a discount if I want to make sure they sell?

No. Tickets are only offered for resale at face value.

Can I use Time to Pay for resale tickets?

You can use Time to Pay for resale tickets, up to August 16th.

1st PAYMENT DUE – Date of purchase

2nd PAYMENT DUE – Tuesday 16th July

3rd PAYMENT DUE – Friday 16th August

Please note, if you purchase a ticket in the resale after July 16th in the, you’ll be able to break up your payment across two instalments (the date of purchase, and then August 16th). Time to Pay is not available after August 16th.

 

 

How do I resell my ticket?

You will be able to resell your ticket through the official resale when it opens on July 8. List your ticket for resale by logging into your Moshitx account & going to the Manage Tickets section, find your Spilt Milk 2019 tickets, and select the RESELL button. From here follow the Moshtix prompts to get your ticket listed for resale.

KEY DATES

  • Ticket re-sale opens for sellers – 8am Monday 8th July
  • Ticket re-sale opens for purchasers – 8am Thursday 11th July
  • Ticket re-sale closes – 5pm Friday 1st November
How much does it cost to reissue a ticket?

There is a $20 fee to reissue tickets and the resale facility is free for sellers.

I can’t go to Spilt Milk anymore, can I resell my ticket?

We will be offering a free resale facility through Moshtix. If you can no longer attend, you’ll be able to put your ticket up for sale through Moshtix, for another fan to purchase. You can list your ticket in the resale from July 8 by logging into your Moshtix account & following the prompts.

If I’ve used Time To Pay, can I resell my ticket?

If you have used Time To Pay and are currently paying in instalments, you WILL NOT be able to list your tickets for resale until your order has been paid in full. You may pay your order in full early by contacting Moshtix ticket support on 1300 438 849.

Time to Pay

Can I cancel my Time to Pay plan?

Yes, however this will mean you are forfeiting your tickets and you acknowledge that no refunds will be honoured for any funds paid to date. As per the terms and conditions of sale, there are no refunds permitted on tickets.

Can I make additional payments or pay off my plan early?

Yes! Please call Moshtix Customer Service on 1300 GET TIX (438 849) and they can process additional payments or finalise your plan early. The team is available Monday-Friday 9am-7pm (AEST) and 9am-5pm Saturdays.

Can I use Time to Pay for resale tickets?

You can use Time to Pay for resale tickets, up to August 16th.

1st PAYMENT DUE – Date of purchase

2nd PAYMENT DUE – Tuesday 16th July

3rd PAYMENT DUE – Friday 16th August

Please note, if you purchase a ticket in the resale after July 16th in the, you’ll be able to break up your payment across two instalments (the date of purchase, and then August 16th). Time to Pay is not available after August 16th.

 

 

Default on payment

If your payment is not received on the scheduled payment date for the relevant month, the system will automatically retry your payment again on the 19th and then once more on the 22nd at 3am.

After the 22nd, the account will become suspended and you will have 10 days to rectify and make the payment. No exceptions. It is your responsibility to manage your payments.

I need to update my credit card for my Time to Pay plan?

Please call Moshtix Customer Service on 1300 GET TIX (438 849). The team is available Monday-Friday 9am-7pm (AEST) and 9am-5pm Saturdays.

If I’ve used Time To Pay, can I resell my ticket?

If you have used Time To Pay and are currently paying in instalments, you WILL NOT be able to list your tickets for resale until your order has been paid in full. You may pay your order in full early by contacting Moshtix ticket support on 1300 438 849.

Important Information
  1. Your first payment will be processed upon setup, then payments are processed on a fixed monthly date until full payment is received.
  2. The cut of time for entering into the Time to Pay Instalment Plan contract is Friday 16th August at 5.00pm AEST. No payment plan will be offered after this time.
  3. Tickets must be paid in full, prior to the event.
  4. If tickets are cancelled due to defaulted payments, Moshtix cannot guarantee the ability to re-purchase the tickets (for example, if the event has sold out) or re-purchase the tickets at the original ticket price.
  5. The tickets are non-transferrable for other events.
  6. There are no refunds after the full payment has been finalised and no refunds for change of mind.
  7. For the avoidance of doubt, should a resale facility be offered by the promoter, Time to Pay is not available as a payment method in this facility.
  8. Your tickets are only allocated once full payment is processed successfully.
Payment Due Dates

1st PAYMENT DUE – Date of purchase

2nd PAYMENT DUE – Tuesday 16th July

3rd PAYMENT DUE – Friday 16th August

Will Moshtix Time To Pay work with my Homegrown Code?

Yes!! Time To Pay will be available when you are purchasing your early homegrown tickets.

Ticket Info

Can I change the name on my ticket without reselling it?

For a fee of $20 you can change the name on your ticket directly through Moshtix

Can I nominate a friend to purchase my unwanted ticket?

Sellers cannot nominate a preferred purchaser. Returned tickets go into a general ‘pool’ available for purchase by other, unknown persons.

Can I resell my ticket?

You can resell your ticket through our official resale facility on Moshtix for free. We STRONGLY recommend you do not attempt to buy a ticket from anybody unless it’s via the resale system on Moshtix, where tickets will be resold at the original sale price subject to availability.

  • Ticket re-sale opens for sellers – 8am Monday 8th July
  • Ticket re-sale opens for purchasers – 8am Thursday 11th July
  • Ticket re-sale closes – 5pm Friday 1st November
Can I sell my ticket on Facebook?

Selling tickets through any third party website goes against the Spilt Milk ticket T&C’s. If you need to sell your ticket, you can do so through the official resale system via Moshtix. Any tickets found to be sold on Facebook will be cancelled, and posts advertising tickets will be removed.

Can I sell the tickets at a discount if I want to make sure they sell?

No. Tickets are only offered for resale at face value.

Does my name need to be on the ticket?

Most definitely. Names will be checked against IDs and if they don’t match, you won’t be allowed in. You can make name changes through Moshtix from 8am Thursday 1 August until 9am Saturday 23 November, here.

Typos or shortened names (i.e. Don instead of Donald) will be accepted but nicknames will not, (ie Pumpkin-tits instead of Jordan).

Does my name need to be on the ticket?

Most definitely. Names will be checked against IDs and if they don’t match, you won’t be allowed in. You can make name changes through Moshtix from 8am Thursday 1 August until 9am Saturday 30 November, here.

Typos or shortened names (i.e. Don instead of Donald) will be accepted but nicknames will not, (ie Pumpkin-tits instead of Jordan).

Does my ticket need to be changed into the name of the person attending?

YAS! The name on your ticket must match the name on your ID otherwise you’ll be denied entry.

Don’t get denied at the gate, make sure you reissue your ticket on Moshtix to ensure your name matches the ticket.

Reissue facility opens from 8am Thursday 1 August and will close 9am Saturday 23 November.

Reissue can be done through your Moshtix account.

Does my ticket need to be changed into the name of the person attending?

YAS! The name on your ticket must match the name on your ID otherwise you’ll be denied entry.

Don’t get denied at the gate, make sure you reissue your ticket on Moshtix to ensure your name matches the ticket.

Reissue facility opens from 8am Thursday 1 August and will close 9am Saturday 30 November.

Reissue can be done through your Moshtix account.

Help! I can’t find my ticket.

Tickets will be emailed to you on 8th July. If you can’t find your ticket in your inbox after that date, you can log into your Moshtix account and resend it to yourself.

Tried this, but still hasn’t solved your problem? Reach out to the ticket gods Moshtix over here.

Help! I haven’t received my ticket.

Don’t stress. Tickets are being kept safe and sound at Moshtix HQ and will be sent out to your email address at 8am 8th of July. If it’s not in your inbox after that time, check your spam or get in touch with Moshtix.

Help! I purchased my ticket from a third-party and don’t know if it’s legit?

Moshtix is the official and only ticket outlet for Spilt Milk 2019. If you buy a ticket from an unauthorised ticket seller we cannot guarantee it is a valid ticket. Staff and security are not responsible for any fraudulent tickets.

How can I buy tickets to Spilt Milk?

Pre-sale tickets will go live on 8am June 12th, you can access them by signing up to the list here.

We have sold out every year, signing up to our pre-sale increases your chances of getting a ticket!

The remaining tickets will go on sale to the general public at 8am June 13th. You can find the tickets by going to our official ticket outlet Moshtix, here.

How much does it cost to reissue a ticket?

There is a $20 fee to reissue tickets and the resale facility is free for sellers.

I can’t go to Spilt Milk anymore, can I get a refund?

Tickets are non-refundable (see T&C’s), once purchased.

What should I do about typos in my name?

If there is a small typo (i.e. Smiht instead of Smith), you’ll be fine, but anything more than two letters will require a change through Moshtix. Reissue facilities open from 8am Thursday 1 August and closes 9am Saturday 23 November, so make sure you change it before then.

When do tickets go on sale?

Pre-sale tickets will go on sale at 8am on Wednesday, June 12. We will be sending the pre-sale code out on Tuesday, June 11 to those who’ve signed up via our website. If you want to get in ahead of the crowd and secure your ticket, you’ll need to sign up here.

General release tickets go on sale at 8am on Thursday, June 13. This is the last chance to get a ticket! If history is anything to go by, these will be gone in a flash. Log into your Moshtix account before 8am to better your chances of picking up a ticket.

If you live in or around the ACT, you’ll want to read all about this year’s Homegrown local’s presale, available June 9.

When do tickets to Spilt Milk go on sale?

Pre-sale tickets will go live 8am June 12, you can access them by signing up to the list here. We have sold out every year, signing up to our pre-sale increases your chances of getting a ticket!

Remaining tickets will go on sale to the general public at 8am June 13. You can find the tickets by going to our official ticket outlet Moshtix, here.

Your Ticket Timeline
Homegrown Local Sale – 10am Sunday 9th June
Pre-sale On-Sale – 8am Wednesday 12th June
General On-sale – 8am Thursday 13th June
Ticket re-sale opens for sellers – 8am Monday 8th July
Ticket re-sale opens for purchasers – 8am Thursday 11th July (with waitlist resale code)
Reissue facilities open – 8am Thursday 1st August
Ticket re-sale closes – 5pm Friday 1st November

Media

How can I apply for media accreditation?

So you want to apply for media accreditation to Spilt Milk 2019? Great stuff!

You’ll need to complete the media accreditation form here, by October 4th to apply.

I’m media. How do I apply for accreditation?

Check out the media application page for more details on how to apply for accreditation.

I’m media. How do I apply for accreditation?

Check out the media application page for more details on how to apply for accreditation.

When will I find out if I’m successful for media application?

Applications close 4th October 2019 and we’ll advise via email by the end of October 2019 whether or not you have been successful.

Vendors

How can I apply to be a market stall vendor?

We are accepting Market Stall vendor applications! Apply here.

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