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General FAQ

Spilt Milk

Got some burning questions about Spilt Milk? Find out what you need to know in the FAQs below! We also have specific FAQ pages for Travel, Event Day and Tickets. The Canberra Info page also has more deets about the festival here.

Am I allowed to bring sunscreen into the event?

You are allowed to bring in personal sunscreen, as long as it is in it’s original container and less than 100ml. Anything over 100ml won’t make it past security.

There will be heaps of free sunscreen at each first aid tent, with the Red Frogs and the info tents.

Am I allowed to bring a glass into the event?

Glass of any kind is banned from the event. This includes but is not limited to glass water bottles, make up in glass containers and perfume bottles.

Are credit cards accepted? What about debit? Cash?

Bring your cards because no cash will be accepted by any food truck, bar or market stall. Spilt Milk is 100% cash free – it’s tap & go only.

Are e-cigs or vapes allowed?

As vapes and e-cigs contain liquids, they’re not allowed inside Spilt Milk.

Are tampons allowed into Spilt Milk?

Most definitely. There’s been some confusion about this previously and we want to make it abundantly clear that tampons, pads and menstrual cups are all allowed into Spilt Milk.

If you end up needing a tampon or pad once you’re inside the event, our first aid partners will have free sanitary items available to you. Just find them on site at the First Aid points via our map to pick some up.

If you’re having any problems regarding the above on the day, feel free to call our Good Vibes hotline, which is available on the day of the event.

Are there accessible amenities?

The event is fully accessible, with accessible toilets available. Contact Spilt Milk HQ for more info.

Are walkie talkies allowed?

Unfortunately walkie talkies are not allowed into Spilt Milk as they can interfere with emergency services communications.

Are you hiring staff or volunteers for Spilt Milk?

Think you’ve got mad event skills? Fancy yourself a bit of a bar ninja? Apply here for a volunteer position with the Spilt Milk team. Applications for bar staff and event staff with Kicks are now open as well, you can apply for those over here.

Can I bring a sign or totem?

Nope. Be your own totem. We believe in you.

Can I bring in my own alcohol?

No, nope, no.

Can I bring liquids into Spilt Milk?

Nope, no liquids are allowed in.

Can I bring make up into Spilt Milk?

Yas qween. You can bring your make up in so long as it isn’t in a glass container. Any glass containers will be confiscated at the gates. If it’s a cream, it’ll need to be less than 100ml.

Can I bring my aerosol deodorant into Spilt Milk?

Nope. Not because we love your natural musk, but because all aerosols are banned from the event. Roll on and stick deodorants are fine, so long as they are under 100ml and not in glass or metal containers

Can I bring my camera?

Small still cameras are totally fine, but any professional still cameras or video and audio recording devices, including GoPros and drones aren’t allowed in.

Phones are of course, totally fine. Leave the other stuff at home and just enjoy the show!

Can I bring my water bottle to Spilt Milk?

We strongly encourage you to bring a reusable water bottle to Spilt Milk! (#savetheplanet)

We have multiple water stations for you to access throughout the day to fill it up and stay hydrated.

Please note, the water bottle needs to be completely empty of liquids upon entry and it must not be made out of glass or metal.

Can I get water on site? Are there free water refill stations?

There will be lots of water stations around the site and at the bars. Bottles can be purchased or you can bring in a plastic empty bottle to reuse and help the environment.

Can I leave and come back in?

There are strictly no pass-outs during Spilt Milk. Please plan ahead, because once you’re in, you’re in!

Be sure to pack everything you think you’ll need in a bag 20cm x 30cm (around the same size as A4 paper).

Can I resell my ticket?

You can resell your ticket through our official resale facility on Moshtix for free. We STRONGLY recommend you do not attempt to buy a ticket from anybody unless it’s via the resale system on Moshtix, where tickets will be resold at the original sale price subject to availability.

  • Ticket re-sale opens for sellers – 8am Monday 8th July
  • Ticket re-sale opens for purchasers – 8am Thursday 11th July
  • Ticket re-sale closes – 5pm Friday 1st November
Can I sell my ticket on Facebook?

Selling tickets through any third party website goes against the Spilt Milk ticket T&C’s. If you need to sell your ticket, you can do so through the official resale system via Moshtix. Any tickets found to be sold on Facebook will be cancelled, and posts advertising tickets will be removed.

Can I smoke in the festival?

You can only smoke in the designated areas. Keep non-smokers in mind and don’t smoke anywhere but those designated areas.

Can I use my Digital ID for entry in Canberra?

Digital ID’s are still in trial in the ACT and are not a valid form of ID. Please bring any of the following:

  • 18+ Passport, Photo Driver Licence
  • Proof of Age card (including Keypass)
  • International Passports
Can I use pay pass or my credit card on site?

Yep, we’ll only be accepting card! We’re 100% tap and go, so no cash. Bring your cards or smart phone wallets.

Can my band play at Spilt Milk?

There will be a  Triple J Unearthed x Spilt Milk competition coming closer to November so keep an eye out! You’ll be able to upload your music for the chance to land yourself a spot on the Spilt Milk stage.

Do I have to print my ticket or can it be on my phone?

Phone is good to go, unless your screen is smashed to smithereens – then you should definitely bring a printed copy 😉

Do I have to wear shoes to Spilt Milk?

Yes, we strongly recommend wearing shoes to Spilt Milk. We are a green field event, with a lot of grounds to cover throughout the day. Closed in shoes like sneakers are always your best bet.

Does ‘+BF’ mean I can bring my bestie for free?

Unfortunately, not. The ‘bf’ after the ticket price means ‘plus booking fee’, not ‘plus best friend’.

Does my name need to be on the ticket?

Most definitely. Names will be checked against IDs and if they don’t match, you won’t be allowed in. You can make name changes through Moshtix from 8am Thursday 1 August until 9am Saturday 23 November, here.

Typos or shortened names (i.e. Don instead of Donald) will be accepted but nicknames will not, (ie Pumpkin-tits instead of Jordan).

Does my ticket need to be changed into the name of the person attending?

YAS! The name on your ticket must match the name on your ID otherwise you’ll be denied entry.

Don’t get denied at the gate, make sure you reissue your ticket on Moshtix to ensure your name matches the ticket.

Reissue facility opens from 8am Thursday 1 August and will close 9am Saturday 23 November.

Reissue can be done through your Moshtix account.

Help! I can’t find my ticket.

Tickets will be emailed to you on 8th July. If you can’t find your ticket in your inbox after that date, you can log into your Moshtix account and resend it to yourself.

Tried this, but still hasn’t solved your problem? Reach out to the ticket gods Moshtix over here.

Help! I haven’t received my ticket.

Don’t stress. Tickets are being kept safe and sound at Moshtix HQ and will be sent out to your email address at 8am 8th of July. If it’s not in your inbox after that time, check your spam or get in touch with Moshtix.

Help! I purchased my ticket from a third-party and don’t know if it’s legit?

Moshtix is the official and only ticket outlet for Spilt Milk 2019. If you buy a ticket from an unauthorised ticket seller we cannot guarantee it is a valid ticket. Staff and security are not responsible for any fraudulent tickets.

How can I apply for media accreditation?

So you want to apply for media accreditation to Spilt Milk 2019? Great stuff!

You’ll need to complete the media accreditation form here, by October 4th to apply.

How can I apply to be a market stall vendor?

We are accepting Market Stall vendor applications! Apply here.

How can I buy tickets to Spilt Milk?

Pre-sale tickets will go live on 8am June 12th, you can access them by signing up to the list here.

We have sold out every year, signing up to our pre-sale increases your chances of getting a ticket!

The remaining tickets will go on sale to the general public at 8am June 13th. You can find the tickets by going to our official ticket outlet Moshtix, here.

How can I volunteer at Spilt Milk?

We are currently accepting volunteer applications for Spilt Milk 2019. Think you’ve got the stuff to help make festival magic? Send your application through here

How do I become a food vendor?

Most of the spots have been filled, but you can send an email to for consideration.

How do I bring in my medication?

If you need to bring in prescription medication to the festival, you’ll need to make sure it is in its original packaging with the dispensary label.

The name on the label must match the ID of the ticket holder.

First aid tents will have most over-the-counter medication available such as Panadol, aspirin, antihistamines as well as sanitary items for you to access inside the event. You can find their locations on the official Spilt Milk map released closer to the date.

I’ve still got a bunch of questions about tickets – HELP!

Contact Moshtix for any other ticket-related questions.

How do I get from Canberra airport to the city?

The airport is just 7km from the city centre, which means you can be kicking back and relaxing at your pad in 10-15min. Here’s the best way to get there;

Bus: Transport Canberra runs regular ACTION bus services (route number 3) from the airport terminal to the city bus station. Check the timetable for more details. Payment can be made on the bus.

Cab: the taxi rank is located centrally on the ground floor of the terminal building, just a short walk from the baggage hall.

Rideshare: Uber operate from the airport. You’ll be picked up from the Express Pick-Up car park. Express Pick-Up has a dedicated lounge adjacent to the carpark where you can wait for your ride.

Parking: got a friend picking you up? Get to the Express Pick-Up carpark to meet them.

Hire car: the best transport option in Canberra is to hire a car so you can see all the sights. There are several car rental companies located at the airport, details here.

Limousines and car services: if you’re a baller, all the car services can be found here.  

How much does it cost to reissue a ticket?

There is a $20 fee to reissue tickets and the resale facility is free for sellers.

I am over 18 but don’t have photo ID, but I definitely look over 21. Will I be able to get in?

Even if you’ve got a government issued seniors card, you will be ID checked at the Spilt Milk gates as we are a licensed venue. You’ll need valid Australian Government issued photo ID for entry otherwise you’ll be denied.

I am travelling from interstate, what’s the best way to get to Canberra?

There are a variety of options depending where you’re coming from! There is an airport close to the city, train station with connections to Melbourne and Sydney, as well as multiple bus companies doing regular trips to and from the capital. Getting the crew together for a #roadtrip is always fun, take the time to spend some extra days in Canberra and make a weekend out of it.

We’ve got a complete and comprehensive guide of options here.

I am under 18 years of age, can I come to Spilt Milk?

Unfortunately not, Spilt Milk is strictly an 18+ event.

I can’t go to Spilt Milk anymore, can I get a refund?

Tickets are non-refundable (see T&C’s), once purchased.

I have a photo of my passport/ID, that’ll be fine, right?

Nope, photos, photocopies or jaw dropping illustrations of your ID will not be accepted. Valid and current proof of ID is needed to gain entry, otherwise you’ll be left on the wrong side of the fence. This includes current Australian driver’s licence, government issued passports (Australian or International) or Australian government-issued proof of age cards.

I have allergies, can I bring my medication in?

If you need to bring in prescription medication to the festival, you’ll need to make sure it is in its original packaging with the dispensary label. The name on the label must match the ID of the ticket holder.

First aid tents will have most over-the-counter medication available such as Panadol, aspirin, antihistamines as well as sanitary items for you to access inside the event. You can find their locations on the official Spilt Milk map released closer to the date.

If you have an epi-pen you will need to bring your medical certificate from your doctor with you to the event. Upon entry you will need to make yourself known to the entry gate medical staff who will review your documents and medication.

I have to drive to the festival, what’s the best directions?

Have you been voted the deso for the day? Firstly, your friends owe you. Secondly, you can drop off at the designated drop off/pick up zone.

There’s a lot of road closures around the event, so make sure they take it slow and be aware some roads won’t be accessible as per normal. Do not stop on Commonwealth Avenue this will be manned by police and you could get fined.

I want to write a story prior to Spilt Milk, who do I contact?

Contact for interview and image requests.

I’m media. How do I apply for accreditation?

Check out the media application page for more details on how to apply for accreditation.

I’m vegetarian/vegan/kosher/gluten-free/dairy-free! Will there be food for me?

We have a huge lineup of excellent food vendors and restaurants who will cater for most dietary requirements. We’ll have more details on exactly what’s available in the coming weeks.

I’ve got some flares, fireworks and sparklers I want to bring along – is that cool?

It’s a hard no. Leave the fireworks and shiny lighty up things to the professionals.

I’ve got some more questions about accessible access, who can I contact?

Get in touch with Spilt Milk HQ at

Is there a cloakroom?

Yes there is a cloak room on site! Check the site map closer to the event for the location.

Is there a map?

Sure is! We’ll be releasing the map for you a week or two before the show.

We can send you a copy as soon as it’s live, just make sure you’ve signed up here.

Is this an accessibility-friendly festival?

Yep, check the details here.

Is there disabled parking?

Yes, there are disabled parking facilities at both Spilt Milk locations!
Ballarat details here
Canberra details here

Lost something?

Lost items will be at the Info Booth throughout the day and then handed over to the ACT Lost Property as soon as Spilt Milk finishes.

After the event all lost property is handed over to ACT Lost Property for processing. From Wednesday 27 November you can contact the team there to see if they have your item and organise collection.

  • Exhibit Management Centre
  • (02) 5126 9074

  • 86 Vicars Street
  • Mitchell ACT 2911
What access do I have as media?

Generally media will have access to the pit at each performance stage for the first three songs of each artist. Some artists do not allow pit access to media. Strictly no flash photography and media must follow the direction of security and event staff at any given time otherwise your pass may be removed. There is absolutely no backstage or side of stage access. Access can change at any time and without notice.

What can’t I bring into the festival?

Banned Items List Spilt Milk 2018

  • Bags larger than 20cm x 30xm
  • Alcohol
  • Illegal substances
  • Weapons of any kind
  • Glass of any kind (including perfume bottles)
  • Cans and aerosols
  • Liquid of any kind
  • Creams over 110mL (this includes sunscreen over 110mL)
  • Make-up in glass containers (anything not in glass is OK)
  • Prescription medication without the label showing your name that matches your ID
  • Over the counter medication
  • Metal bottles
  • Video and audio recording devices, including GoPros & drones (other than mobile phones)
  • Professional still cameras (small cameras ARE allowed, fits in your pocket? Its OK!)
  • Strictly no animals (with the exception of service or assistance animals, such as guide dogs)
  • Promotional material of any kind including flags
  • Vapes & E-Cigs
  • Animals (service animals are okay)
  • Umbrellas (please use a plastic poncho or a raincoat instead)
  • Any items determined as dangerous by Security or Event Staff.
What if I’m getting dropped off in a private bus/stretch hummer/limo?

Well aren’t you lucky! There will be drop off and pick up areas close by, but you’ll need to wait for the map to be released.

Check back closer to the festival.

What is Commonwealth Park like for getting around?

Commonwealth Park is a semi-flat site with wide open grasslands and many gravel footpaths.

The Angove and Basquiat stages are natural amphitheatres.

What market stalls will be there?

All the good ones! Don’t stress, there will be eco-friendly glitter and more goodies. We’ll be able to tell you all about closer to the date.

What should I do about typos in my name?

If there is a small typo (i.e. Smiht instead of Smith), you’ll be fine, but anything more than two letters will require a change through Moshtix. Reissue facilities open from 8am Thursday 1 August and closes 9am Saturday 23 November, so make sure you change it before then.

What size bag can I bring?

Bags are limited to 20cm x 30cm (around the same size as A4 paper) and one per person for security reasons.

Anything bigger won’t be allowed into the festival.

What time does the festival start?

Spilt Milk kicks off at 11am on Saturday November 23.

There will be some amazing artists on from the very start, so get down early to make the most of your day!

What time does the festival end?

The event ends when the final acts have finished at 11pm.

What will the weather be like?

We’re good, but we’re not weather psychic good. Spilt Milk takes place rain or shine so make sure you check the weather the day before and plan to bring your hat/poncho.

Best to triple check with the weather gods a few days beforehand.

What’s included with my ticket?

Your ticket gives you entry to Spilt Milk plus a free bus ride to central points around Canberra after the show.

What’s Spilt Milk’s drug policy?

Illicit substances are not welcome at Spilt Milk. Local police and their dogs will be in attendance.

What’s the best time to arrive?

The doors open at 11am and there will be some epic artists playing at the start of day. Get down early to make the most of it!

Best to start planning as soon as the set times are out, sign up to get them straight to your inbox here

What’s up with Sitting Pretty tickets?

VIP, baby! Sitting Pretty gets you priority access at the gates, access to your own bar with comfy seating, excellent views of the Angove stage, plus fancy toilets, cloakroom and a couple of other surprises.

What’s with the bats?

Commonwealth Park is home to bats, so if you see any, don’t touch them! They carry an infectious disease which is a big no-no for humans. If you come across one, please advise the closest security ASAP.

What’s your companion card policy?

To request a Companion Card ticket, please email with the following:

  • Scanned copy of the companion card
  • Name and DOB of the carer
  • Ticketholder information: full name, email address and confirmation number
When do tickets to Spilt Milk go on sale?

Pre-sale tickets will go live 8am June 12, you can access them by signing up to the list here. We have sold out every year, signing up to our pre-sale increases your chances of getting a ticket!

Remaining tickets will go on sale to the general public at 8am June 13. You can find the tickets by going to our official ticket outlet Moshtix, here.

When will I be able to find the Spilt Milk profile on Tinder?

The profile will be active from 2pm Wednesday June 12. Make sure you get swiping straight on 2pm as the ticket allocation is strictly limited!

When will I find out if I’m successful for media application?

Applications close 4th October 2019 and we’ll advise via email by the end of October 2019 whether or not you have been successful.

When will the map and set times be released so I can plan my day?

Set times and map will be dropped a couple of weeks before the show.

We can send you a copy directly, just sign up to our mailing list on the home page.

Where can I park my car?

We don’t encourage driving because Spilt Milk isn’t set up for parking.
If you’ve drawn the short straw, the closest parking is at Civic Pool which is a ten minute walk to front entry gates. Civic Pool is located on the corner of Constitution Ave and Allara St, Canberra City.

Make sure you’ve got the right parking ticket for the day – there’s nothing worse than coming back to a fine to put a downer on the day! Don’t throw away your precious festival time by trying to drive to Commonwealth Park as there are a ton of road closures that mean you’ll be stuck in traffic when you should be on the dance floor.


Where can I stay in Canberra?

Check our recommended list of accommodation on our website here, as well as Visit Canberra.

Airbnb and are also available in the city, and you might find something to suit there! We recommend booking your accommodation as soon as you secure your ticket as hotels will sell out. 

Where do I collect my media pass?

Accreditation will be available from the express entry line at the front gate. Upon collection you will be required to sign a release form.

Forms must be signed in order to receive your accreditation.

Where is the nearest train or bus stop?

The nearest bus stop is right on Commonwealth Park’s doorstop. There will be regular buses leaving the city stops, check out our best ways to get to Spilt Milk.

Canberra’s only train station is in Kingston, which is about 25min away from the site. The trains aren’t as regular as other cities, so we recommend using the bus to get to and from Spilt Milk.

Where is the taxi/Uber pick up and drop off?

There will be drop off and pick up areas across from Commonwealth Park near Corkhill Street. They’ll be listed on the map, so make sure you’ve signed up to our newsletter to get it emailed directly to you when it’s live.

Where is the venue?

Spilt Milk is on the tree-lined shores of Lake Burley Griffin in Canberra. Located at Commonwealth Park, this beautiful space is full of shade, natural amphitheatres and plenty of space for dancing.

Who can apply for media accreditation?

Media accreditation will be given to approved members of the media who represent recognised media organisations.Freelance journalists and photographers will be considered for accreditation if working on behalf of a media organisations. Freelance applications will be referenced with editors/producers. Social media influencers will be considered on a case-by-case basis.

Will there be a lost and found where I can look for my missing stuff (keys, wallet, mobile, dignity, etc.)?

If you lose your stuff during the event you can go to the Info Booth.

Anything found will be handed in there while the festival is running. After the show is over, all of the lost property is handed over to the Exhibit Management Centre for processing. From Wednesday November 27 you can contact the team there to see if they have your item and organise collection.

  • Exhibit Management Centre
  • (02) 61332111
  • 86 Vicars Street
Will there be an afterparty?

‘Course! Keep an eye on Facebook for the details as they’re announced

Will there be ATMs on site?

Spilt Milk is 100% tap & go so no cash cash money is required, Just tap & go!

Will there be charging stations, so I can take a heap of selfies and not worry about my phone dying?

Yes! There will be charging stations available on site near the market stalls.

Will there be first aid or medical services on site?

There will be two first aid tents on site at Spilt Milk. They’ll have paramedics, medication and you can find them on site via the map or by looking for the large signs with red crosses on there. The excellent Red Frogs crew will also be around to give you a helping hand.


Will there be gender-neutral restrooms?

Yes, check the map when it’s released for locations.

We can email it to you as soon as it’s ready, just sign up here.

Will there be lockers available on-site?

No lockers, but there will be cloakrooms available for you to use.

Will there be merch on sale?

You’ll be able to grab artist and Spilt Milk merch from the merch tent as well as online before and after the day. Stay tuned for more details by signing up here.

Will there be shade?

Plenty! But bring your hat and utilise the free sunscreen from first aid and the info booth to stay extra sun safe.

Will you be posting set times in advance?

Set times will be released a week or two before the big day.

Want us to send the set times directly to you as soon as they’re released? Make sure you sign up here.